Privacy Policy

Information We Collect

We collect only the information that helps us deliver and improve our services. This may include:

• Account information such as your name, email address, and phone number when you create an account or place an order.
• Order details and payment confirmations processed securely by our trusted payment partners.
• Support communications when you contact our customer care team.
• Optional marketing preferences when you choose to receive updates from us.

How We Use Your Information

We use your details to provide the services you request and to keep your experience safe and seamless.

• Processing and fulfilling orders, including delivery updates.
• Managing your account and authenticating secure access.
• Sending service emails (such as password resets or order confirmations).
• Offering tailored recommendations if you have opted into marketing communications.

Cookies & Similar Technologies

We use cookies that are essential for security and checkout. With your consent, we may also use analytics and marketing cookies to understand how our shop is used and to offer relevant promotions. You can manage or withdraw consent at any time from the cookie preferences panel.

Your Rights & Choices

You remain in control of your data. You can request to access, update, or delete your personal information by contacting our team. You can also update marketing preferences or withdraw cookie consent at any time.

Data Protection & Security

We implement industry-standard safeguards to protect your personal information and never sell your data to third parties.

Return Policy

In accordance with EU Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving the item, without giving any reason. This applies to all products purchased from Poodle & Pom Royal Elite.

• You have 14 calendar days from the date you receive the item to initiate a return.
• Items must be returned in their original, unused condition with all original packaging and tags attached.
• To initiate a return, please contact us at [email protected] with your order number.
• Once we receive and inspect the returned item, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.